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Updates & Notices
  • To speak with a customer service representative from State Street, call 1-877-247-2769 or 1-904-791-2246 (International).
  • To speak with an Aetna representative, call 1-800-367-6276, 8:00 am to 6:00 pm CST.
  • For information on your AAFES retirement benefits (medical, dental, life insurance, 401(k) visit.
  • Once you are logged in, you can change your address, direct deposit information, change tax withholding and review your last 18 months of statements.
  • Review and update your Beneficiary information on the eBenefits website. If you have never entered beneficiaries through the eBenefits system, then your beneficiary information resides in paper form in the Benefits office.
  • If you have questions concerning your AAFES retirement benefits Contact the AAFES Retiree Call Center at 1-800-519-3381 from 9:00 am to 3:00 pm CST.

Required account maintenance Required account maintenance: Please note that access to your account will be unavailable from 8:00 a.m. until 8:00 p.m. Eastern Time on Saturday, October 10 due to required maintenance. We apologize for the inconvenience.